Reach the Magius editorial team for questions about our content, or find the right support channel for account and technical queries below.
Contact the magius-deutsch.de editorial team
Our inbox handles questions about the content on this site — corrections, suggestions, or anything unclear in our coverage. Write to [email protected] and we'll respond within 48 hours.
We do not process account requests, withdrawals, or bonus claims. For those, use the operator support channels below.
Questions about your account
The operator's support team can help with registration, deposits, withdrawals, bonuses, identity verification, and technical problems. Before writing in, have your account email ready, the approximate time the issue occurred, and any reference number shown on screen — that way the first reply can be useful rather than asking for details.
Support is available 24/7 via Live Chat and Email. You can also write to [email protected] if a standard support query has not been resolved to your satisfaction — complaints are handled by customer service and can be escalated to the Complaints Resolution Committee if needed. The operator will inform you of the outcome within 10 days of receiving the complaint.
What to include in your message
The more context you provide, the faster the issue gets resolved. State what you were trying to do, what happened instead, and which device and browser you were using. If a transaction is involved, include the date, time and amount. Screenshots help, particularly for error messages or unexpected account behaviour.
Response times depend on the channel and the complexity of the query. Email replies typically arrive within a few hours during business hours (6 AM to 5 PM GMT, Monday to Friday for financial queries), though some issues take longer if they require a second-level review.
Data protection enquiries
For questions about how your personal data is handled, or to exercise your rights under UK GDPR — access, rectification, erasure, restriction, portability, objection, or withdrawing consent — write to [email protected]. The operator's data protection officer will respond within the timeframe required by regulation.
Our own Privacy Policy explains what data this site collects and why. The operator's privacy notice covers account and payment data held on their systems.
Responsible gambling support
If gambling is no longer entertainment, free and confidential help is available in the UK. Contact GamCare at gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (free, 24/7). BeGambleAware at begambleaware.org offers guidance and self-assessment tools, and GamStop at gamstop.co.uk provides free national self-exclusion across all licensed sites.
You can request self-exclusion or a cooling-off period by contacting the operator's support team directly. See our Responsible Gambling page for a full list of control tools and external resources.
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, support is free and confidential at BeGambleAware.org.
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